News from the Cities
The Barik contactless: topping up your card by an app on your smartphone
The possibility of topping up Biscay’s contactless card, Barik, using smartphones was launched on 29 February 2016. The Biscay Transport Consortium (CTB) activated an app on Google PlayStore, Barik NFC, which makes it possible for any Barik user to top up their card, as many times as they want, anywhere and at any time in
Pay for what you use
RMV pilots innovative smart fare system As of April 2016, the RMV is the first public transport association in Germany to try out an innovative kilometre-based fare system in a large-scale pilot. 20,000 test users of the new fare model RMVsmart are no longer paying the rate for an entire fare zone but only for
Southern Station (Dworzec Południowy) – a new transport hub in Warsaw
Next year ZTM (Warsaw Public Transport Authority) plans to commission the creation of a concept for a modern, intuitive and convenient Southern Station. Students of Warsaw University of Technology started working on the modernisation of the transport hub located near the Wilanowska subway station. Simultaneously work on the guidebook that will provide answers to questions
Young one, foreign one, and a little one!
Vilnius has positive news to report that we believe is worth sharing with you this winter! Passengers are our top priority therefore, we are always looking for new ways to improve our services, and make journeys with public transport more pleasant. In these past few months, we have thought of three different groups of passengers,
Reform of regional bus transport
The annual Europe-wide timetable change served as the main occasion for introducing entirely new bus and train services in the eastern region. As a consequence of the recently effected coordination of regional public transport services with long-distance travel services, passengers were confronted with numerous changes. While some of the modifications were only a matter of
The 2016 timetable – a new rhythm for public transport!
With 2016 timetable change, due to the start of full operation of the new Vienna Main Station and the integrated cyclic timetable introduced by the Austrian Federal Railways ÖBB, the most extensive changes within the Public Transport Authority Eastern Region (VOR) throughout recent years were implemented. VOR took the opportunity to optimize bus and train
Metropolitan region Rotterdam – The Hague: sustainable transformation regional rail network
The Hague surroundings within Metropolitan region Rotterdam – The Hague (MRDH) was at a turning point in 2009. After the launch of RandstadRail (combination of tram- and heavy rail network at the Zoetermeer – suburban town near The Hague – and Hofplein connection) proved an iconic success. As a next step in the upgrade of
Integration of Public Transport governance in Prague and the Central Bohemian Region
Since the beginning of 2013, Prague Public Transport Authority (ROPID) and the Transport Department of the Central Bohemian Region (ODSCK) have been negotiating the terms for resolving major issues concerning the options to integrate the currently separated five public transport systems, into one joint integrated transport system for the city of Prague and of the
Connected mobility in VBB Berlin-Brandenburg: new Livemap for inclusive information on multimodal travel displaying locations for bikeshare, carshare, P&R and taxi
Since December 2015, the VBB Livemap not only includes information about public transport but on connected mobility services as well. In addition to current locations of the public means of transport the VBB Livemap shows locations where bike sharing and car sharing facilities are stationed. Taxi stands in the nearby area of the selected location
Using digitalized research methods for customer experience management
According to Forbes, customer experience is the “cumulative impact of multiple touchpoints” over the course of a customer’s interaction with an organization. In public transport, a typical path is: passenger deciding to make a journey, planning of this journey, travelling to a stop or station, acquisition of a ticket, waiting, boarding a vehicle, possible changes
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